Welcome to Floor Decor! By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before making a purchase or using our website.
1. General
- These Terms apply to all users of our website and customers purchasing our products or services.
- Floor Decor (“we”, “our”, “us”) reserves the right to update, modify, or replace these Terms at any time. Updates will be posted on this page with the revised date.
- If you do not agree with these Terms, you must not use our website or services.
2. Products and Services
- We make every effort to display our products, colours, descriptions, and prices accurately. However, slight variations may occur due to screen display or natural product differences.
- Availability of products is subject to change without notice. We reserve the right to discontinue any product or service at any time.
3. Orders and Payments
- By placing an order, you agree that all information provided (billing, shipping, contact details) is accurate and complete.
- All prices are displayed in AUD and are inclusive/exclusive of applicable taxes (as stated on the site).
- Payments must be made in full at the time of order through our accepted payment methods.
- We reserve the right to refuse or cancel any order due to errors, suspected fraud, or unavailability.
4. Shipping and Delivery
- Delivery times provided are estimates only and may vary depending on stock, supplier delays, or courier services.
- Floor Decor is not liable for delays beyond our reasonable control.
- Risk of loss or damage passes to you once goods are delivered to the shipping address provided.
5. Returns and Refunds
- We comply with the Australian Consumer Law and honour your rights for returns, refunds, or replacements in cases of defective or faulty goods.
- Change of mind returns may be accepted at our discretion and may incur restocking fees.
- To request a return, you must contact us within 15 days of receiving the product with proof of purchase.
6. Use of the Website
- You agree not to use our website for unlawful, fraudulent, or harmful purposes.
- You must not attempt to gain unauthorised access to our systems or misuse our website in any way.
- Content on our website (text, images, logos, design) is owned by or licensed to Floor Decor and is protected by intellectual property laws. You may not reproduce, copy, or distribute any content without our written permission.
7. Limitation of Liability
- To the fullest extent permitted by law, Floor Decor will not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
- Our total liability for any claim will not exceed the amount paid by you for the product or service in question.
8. Indemnity
You agree to indemnify and hold harmless Floor Decor, its employees, and affiliates against any claims, damages, or losses resulting from your use of our website, services, or breach of these Terms.
9. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of that jurisdiction.
10. Contact Us
If you have any questions about these Terms, please contact us:
Unit1, 11, Lentini Street, Hoppers Crossing, VIC 3029
info@floordecor.com.au
0478 715 983