Floor Decor (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us online, or purchase our products and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information – such as your name, email address, phone number, billing/shipping address, and payment details when you make a purchase or enquiry.
- Account Information – if you create an account with us, we may store your login details and preferences.
- Browsing Information – including IP address, browser type, device type, pages visited, and cookies to improve your experience.
- Communication Information – messages, reviews, or feedback you provide to us.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Communicate with you regarding your purchases, enquiries, or customer support needs.
- Improve our products, services, and website functionality.
- Send promotional emails or offers (only if you have consented).
- Comply with legal obligations and protect against fraud or misuse.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with trusted third parties in the following circumstances:
- Service Providers – such as payment processors, delivery companies, IT providers, or marketing platforms that assist in operating our business.
- Legal Requirements – if required by law, court order, or regulatory authorities.
- Business Transfers – in the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart.
- Improve site functionality and performance.
- Analyse traffic and visitor behaviour.
- Deliver relevant advertising.
You can manage or disable cookies through your browser settings, but some features of the website may not function properly without them.
5. Data Security
We implement appropriate security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. While we take reasonable precautions, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you.
- Request correction or updates to your information.
- Request deletion of your data (subject to legal obligations).
- Opt-out of marketing communications at any time.
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Floor Decor
Unit 1, 11, Lentini Street, Hoppers Crossing, VIC 3029
info@floordecor.com.au
0478 715 983